New York Tours and Activities - New York CityPASS

Cancellation Policy – By placing an order you are agreeing to the following Cancellation Policy. Any order booked and subsequently cancelled will be subject to a $25 per person cancellation fee. Any reservation cancelled within 24 hours of tour departure are 100% non-refundable. If the total price of your purchase is less than $25 you will only be charged the amount of the activity. This cancellation policy is applicable for each activity, event or tour within a transaction. Any changes to date or time will be accepted with no charge up until 24 hours prior to the tour departure or activity or event scheduled start time. Changes within the 24 hour cutoff must be done by phone and will be subject to availability, if the preferred date or time of the change is not available then the standard cancellation penalty applies.

Any collected cancellation fees will be credited to your customer account and will be available for use on any of our other products. Re booking must be done within one year of your cancellation to apply any cancellation credits, unused cancellation fees are non-refundable if not used to re book another of our products within one year.

Cancellation requests must be called into The Destination Center on 1 866 431 1634 or email cancellation@thedestinationcenter.com (emailed cancellation requests may not be received prior to the 24 hour cancellation cutoff – it is the purchaser’s responsibility to ensure a reservation is cancelled in time).