Q. If I purchase online, when and how do we get tickets?
A. After payment, you will be taken to a page to print off a voucher, which you may use to board the bus. (Alcatraz tours will not be confirmed immediately - you will receive an email within 24 hours)
Q. Can I change the date of my tour after I buy it?
A. You may begin all Hop On Hop Off tours whenever you like - there is no need to contact us to change the date. Other tours and activities (except Alcatraz) are changeable based on availability, if you contact us at least 72 hours before the date of departure. Alcatraz tour dates are not changeable.
Q. Where do we redeem our voucher?
A. The specific redemption instructions will be stated on your voucher for each individual product. For our Hop On Hop Off Tours you can also redeem your voucher at 99 Jefferson Street, San Francisco, CA, 94133.
Q. Can I present my booking confirmation via smart phone or tablet?
A. If you bought your ticket through our website, you can show the e-ticket on your phone or tablet. However, if you purchased from any other website or travel agent, you will be required to present a printed voucher.
Q. How does Hop-On Hop-Off work?
A. The Hop-On Hop-Off tours are running frequently on the same routes every day between 9am and 5pm. You can hop on and hop off the bus as often as you like at 20 stops along the route and explore many attractions in the area. You can chose from various ticket options for either 1 day or 2 days which gives you the most flexibility of exploring San Francisco on your own pace.
Q. If the bus is full will there be another bus?
A. There will not be another bus at the same departure time, but our buses run frequently so that you shoudl find a seat on the next bus right afterwards. Please check with the driver and/or tour guide for scheduled departure and stop times on the day you travel.
Q. Am I guaranteed a seat on the Hop-On Hop-Off tours if I already have a ticket?
A. Our seating is available on a first-come first-serve basis. We do increase our departures during peak season to accommodate all our customers comfortably, but unfortunately seating can not be guaranteed for any specific departure or pick up location.
Q. Where exactly is the stop at Union Square located?
A. The buses stop on the corner of Geary St and Powell St, opposite the main Macys entrance on Geary St.
Q. Do you pick up at the hotel?
A. We are unable to provide a hotel pick up for our Hop-On Hop-Off tours and Muir Woods tour. However, we are able to provide pick up for some of our Wine tours, Woods and Wine, Yosemite and the Monterey & Carmel Tour if you are staying within the Downtown area or Fisherman's wharf in San Francisco.
Q. How do I confirm my hotel pick up for the tour?
You can contact the phone number given on your voucher or email [email protected] at-least 72 hours prior to your departure date to schedule and reconfirm your hotel pick up.
Q. What time will my Alcatraz departure be?
A. You will be able to find out your exact departure time for your Alcatraz tour when you pick up your tickets from our office between 8am-10am on the travel date. We usually get afternoon departure times but we do not guarantee them.
Q. When and where can I pick up my Alcatraz tickets?
A. The specific instructions on how to retrieve your Alcatraz tickets will be stated on your voucher. There is an online check-in process where you can redeem the voucher for your tickets without having to come to our office directly. However, please follow the instructions on your voucher carefully to not miss your Alcatraz departure and to properly receive your tickets.
Q. I purchased my ticket online and printed it, do I still need to go to the office?
A. If you bought it from our website, you can board the bus at any of the stops with your voucher. However, if you bought your ticket on any other website or through a third party agent, you need to follow the instructions on the voucher and check in online prior to your activity. For any Hop On Hop Off Tour you can also redeem the voucher at 99 Jefferson Street, San Francisco, CA 94133.
Q. What is the Night Tour?
A. The Night Tour is not a hop on hop off tour. It's a 60-minute guided tour on a Double Decker bus from where you can see the sparkling sights of San Francisco in the evening. The tour departs from stop #1 at 6:30pm (as well as 7:00pm in peak season)
Q. What is the price of wine tasting fees?
A. The tasting fees vary depending on the winery. Generally tasting fees vary between $5 and $15 for multiple tastings.
Q. Can you provide an itinerary for the Wine Country Tours?
A. We attempt to provide a variety of stops on our wine tours. Generally we do not have a completely pre-set itinerary and are able to take into consideration individual requests. All wineries are subject to availability.
Q. Where can I store luggage?
A. Knock Knock City is a daily bag and luggage storage service that has 15 local shops all around San Francisco where you can securely store your stuff at a low cost ($2/hour per bag). Find a location near you in San Francisco and book a spot online! They provide you with security seals and offer $500 insurance per bag.