CS Global SF LLC (City Sightseeing San Francisco)'s registered office is 1331 Columbus Ave, San Francisco, CA 94133, USA.
Other Policies Many tours include free San Francisco pick up and drop off from most Central San Francisco hotels. (Alcatraz tours do not include drop off after the tour, as the return time is flexible) It is your responsibility to ensure you are in the correct pick up location at the correct time as stated on your confirmation. Duration of tour based on approximation. Actual duration may vary. Tour guide gratuity at passengers discretion and not included. We reserve the right to alter, modify or cancel a tour due to bad weather, unsafe conditions or at the request of governmental, park, & state agencies. We assume no responsibility for injuries, delay caused by breakdowns, accidents, adverse weather conditions and other conditions beyond our control. We are not responsible for any loss or damage to property. Alcatraz Tours - Times of tour packages that include Alcatraz may vary. The Alcatraz portion of the tour may be scheduled before or after the bus tour. Exact departure times for Alcatraz may vary daily depending on availability. Alcatraz tickets are only available as part of a tour package. Tickets may not be sold without a tour package due to restrictions set by the National Park Service.
Cancellations - Full refund outside of the 72-hour tour date period. Tours cancelled from 72 hours to 24 hours of departure date will be charged a $25 / person administration fee. Tours canceled less than 24 hours of tour date and "no-shows" on the day of the tour will not be refunded. Please check your confirmation clearly to ensure you have the correct date you wish to conduct the tour Full refund if City Sightseeing cancels the tour.